Water
& Sewer Billing
TO ESTABLISH SERVICE
Complete application; pay required fee and deposit. Deposit
amount is determined at the time of application based
on credit history at a charge of $2.50.
PAYING YOUR BILL
Payment is due the 15th of the month. If not paid by the
15th a final notice will be mailed showing date of disconnection.
If payment is not received by the due date shown on the
final notice, service will be disconnected without further
notice and late charges added. The entire balance, any
other fees owed the town and a reconnection fee must be
paid before service is reinstated. The Finance Office
must receive payment before 4pm on the day service is
to be restored. The only exceptions are disconnection
because of an office error or a medical emergency.
PLEASE NOTE: Service personnel in the field may not collect
payments.
Always include the bottom portion of your bill with payment.
Bills are itemized showing the cost for water and sewer
usage plus an access fee that is based on meter size.
Average residential meter access fee is $9.58 for water
and $19.31 for sewer. Late fees and any miscellaneous
charges are listed as a separate item on the bill. The
access fee and late charges are billed even if the water
is turned off and/or no one is living in the property.
Variable rates for 3,000 gals or more are $1.80 per thousand
gals. for water and $3.91 per thousand for sewer. The
refuse removal charge for 1 time a week is 15.39 with
recycling
and 23.39 without. If the meter cannot be read, the bill
will be estimated. Each residence not serviced by a dumpster
is assigned 1 trash cart and 1 recycling bin per unit,
which is the property of the Town. The owner of the property
for which these are assigned is responsible for damage
or loss of the carts and bins. Replacements cost $80
per
cart and $30 per bin.
HIGH
BILLS
Before bills are mailed they are checked for high readings.
If you receive verification of a high reading and have
no explanation for high usage, your plumbing should be
checked. NOTE: Meters are not perfect, but when
meters wear, they generally register lower (not higher)
usage.
FEE CHANGES
Effective July 1, 2006 per Budget Ordinance
l. Reconnect fee (turned off for nonpayment) as follows:
1st time $45
2nd time $50
3rd time $55
4th time $60
Each subsequent time $85.
2. $150 fine for illegally reconnecting water + a Civil
citation.
3. $25 turn on outside work hours (turned on at the discretion
of utilities supervisor)
4. $75. test meter - refunded only if meter
is faulty.
5. $10. if customer fails to meet tech at
time stated
6. $55 New service/transfer even if not turned
off
7. $75. reinstall meter
8. $25. returned check fee
9. $75. turn off/on for any reason or read
and checked
HARDSHIP
POLICY
Service will not be disconnected if at least 1 day prior
to disconnection date just reason is shown why the bill
cannot be paid and arrangements made to pay the bill in
full by a reasonable date. Do not wait until your water
has been turned off to notify the Finance Office that
you cannot pay the bill.
ADJUSTMENT
POLICY
PLEASE NOTE: Adjustments are made to sewer bills only.
If you have a leak, present a copy of the plumbing repair
receipt (or other acceptable document) showing date and
type of repair to the Finance Office. An adjustment
will be considered based on that information. The amount
of adjustment is determined by the average one year usage
prior to the leak. Only 2 adjustments per location
are allowed per year.
