TO ESTABLISH SERVICE
Complete application; pay required fee and deposit. Deposit amount is determined at the time of application based on credit history check.

PAYING YOUR BILL
Payment is due the 15th of the month. If previous balance is not paid by the 25th of the month, service will be discontinued and late charges will be applied. The entire balance, all fees owed the town and a reconnection fee must be paid before service is reinstated. The Finance Office must receive payment before 4pm on the day service is to be restored. The only exceptions are disconnection because of an office error or a medical emergency.  PLEASE NOTE: Service personnel in the field may not collect payments.

Always include the bottom portion of your bill with payment. Bills are itemized showing the cost for water and sewer usage plus an access fee that is based on meter size.  Average residential meter access fee is $13.18 for water and $23.82 for sewer. Late fees and any miscellaneous charges are listed as a separate item on the bill. The access fee and late charges are billed even if the water is turned off and/or no one is living in the property.  Variable rates for 3,000 gals or more are $3.70 per thousand gals. for water and $6.30 per thousand for sewer. If the meter cannot be read, the bill will be estimated. The refuse removal charge for 1 time a week is 17.39 with recycling and 25.39 without. Each residence not serviced by a dumpster is assigned 1 trash cart and 1 recycling bin per unit, which is the property of the Town. The owner of the property for which these are assigned is responsible for damage or loss of the carts and bins. Replacements cost $80 per cart and $30 per bin.

HIGH BILLS
Before bills are mailed they are checked for high readings.  If you receive verification of a high reading and have no explanation for high usage, your plumbing should be checked.  NOTE: Meters are not perfect, but when meters wear, they generally register lower (not higher) usage.
 
FEE CHANGES
Effective July 1, 2010 per Budget Ordinance
l. Reconnect fee (turned off for nonpayment):  $50 during business hours
  An additional $25 will be charged for reconnection after hours

2. $150 fine for illegally reconnecting water + a Civil citation.
3. $50 turn on outside work hours (turned on at the discretion of utilities supervisor)             
4.   $75. test meter - refunded only if meter is faulty.
5.   $10. if customer fails to meet tech at time stated
6.   $55 New service/transfer even if not turned off 
7.   $75. reinstall meter
8.   $25. returned check fee
9.   $75. turn off/on for any reason or read and checked

HARDSHIP POLICY
Service will not be disconnected if at least 1 day prior to disconnection date just reason is shown why the bill cannot be paid and arrangements made to pay the bill in full by a reasonable date. Do not wait until your water has been turned off to notify the Finance Office that you cannot pay the bill.

ADJUSTMENT POLICY
PLEASE NOTE: Adjustments are made to sewer bills only.  If you have a leak, present a copy of the plumbing repair receipt (or other acceptable document) showing date and type of repair to the Finance Office.  An adjustment will be considered based on that information. The amount of adjustment is determined by the average one year usage prior to the leak.  Only 2 adjustments per location are allowed per year.