TOWN IDENTIFICATION CARD INFORMATION

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Water and Sewer Services

Town of Carolina Beach accepts the following ways to make a payment.

  • Mail:  Payments can be mailed to us at 1121 N. Lake Park Blvd.  Carolina Beach, NC 28428.  Please make checks payable to Town of Carolina Beach. Please include the payment stub from the bottom of your bill with your check.
  • DropBox:  A white box is located in the town hall driveway that leads to the Recreation Center.  Please include the payment stub along with your check for payment.  Payments must be in box by 5:00pm to be credited the same business day.
  • In Office:  We are able to take payment in our Billing Office at 1121 N. Lake Park Blvd. Monday through Friday, 8:00am to 5:00pm.  We accept cash, check, money orders, Visa, MasterCard and Discover.
  • By Phone:  We are able to accept credit card payments via telephone during our normal office hours. Monday through Friday, 8:00am to 5:00pm.  We accept Visa, MasterCard and Discover.  There is no fee to pay over the phone.
  • Online: We accept credit card only payment on our website.  Payments must be submitted by 4:00pm to be credited the same business day.  Click here to pay your bill online 
  • Automatic Bank Draft:  We offer an automatic draft from a checking or savings account.  A form and a voided check or deposit slip is required.  Forms are available in the office or online here.  Debit and Credit cards are not available to be set up on a draft.
**$25.00 returned check/draft fee will be accessed if items are returned for any reason**

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If previous balance is not paid by the cutoff date stated on the bill, service will be disconnected and late charges will be applied. Click here to view the payment deadline calendar. The entire account balance and a $50.00 reconnection fee must be paid before service is reinstated. An additional $50.00 will be charged for reconnection after normal business hours.

A $150.00 fine will be charged to customers who illegally cut on their own water.  Civil and criminal penalties also apply.
If water is cut on illegally after disconnection due to nonpayment of a utility bill, this will cause the removal of the water meter.  In addition to the $150.00 fine, there will be a charge of $75.00 to have the meter replaced.

If you are unable to make payment on your utility bill, please contact Customer Service at (910)458-2983 or (910)458-4821 to discuss payment options.  Please make sure to contact us prior to disconnection.