General Service Call: Water service customers shall pay a $25.00 nonrefundable fee each time a technician site visit is required during normal business hours. This fee will include if a customer requests that a meter be read, checked or turned on of off. If an issue is found with the meter, the $25.00 service fee may be waived at the discretion of the Town Manager or Utility Director. If a time is set for a customer to meet a technician at the property and the customer fails to meet at the designated time, the customer will be charged $10.00 for each additional time a technician must return. A $50.00 nonrefundable fee shall be charged for each requested site visit outside normal business hours. This will include night, weekends and holidays.up fee.
Meter Test Fees: When meter tests are performed at the request of the customer, he or she shall pay a $75.00 fee that will be refunded to the customer if the tested meter does not meet the American Water Works Association standards. No refunds shall be made if the meter meets these standards. Tests on meters larger than 1" can be tested for additional fees.